Israeli-based NICE Systems has launched Contact Center Fraud Prevention, a software solution for call centers to track fraud patterns and screen phone interactions against a known fraudster watch list.
The product uses voice biometrics to identify fraudulent callers through a voice print that automatically cross-references calls with a watch list. The system uses NICE’s Interaction Analytics to identify fraud patterns and attempts to conduct fraudulent transactions by leveraging social engineering. The system also leverages telephony and other contextual data to determine potential fraud attacks.
NICE’s product works in real-time, giving call center agents guidelines for handling high-risk interactions and prioritizing those actions for further investigation before authorizing any transactions.
Also included in the system is NICE Actimize Risk Case Manager, a workflow tool to manage investigation of fraud attempts.