LexisNexis Risk Solutions has added interactive voice response technology (IVR) from Angel, a provider of cloud-based customer engagement management products, for its LexisNexis IVR on Demand for Identity Proofing and Voice Biometrics product.
IVR on Demand enables LexisNexis customers who need identity proofing and multi-factor authentcation services for access to high risk or high value information to create and deploy identity proofing and voice biometrics via the cloud for user verification and authentication.
Adding Angel’s IVR capabilities to enable identity proofing or voice biometrics eliminates the need for customers to build those options in-house. The IVR services comes via a SaaS model and enables for customization. Because it’s based in the cloud, it doesn’t rely on specific hardware or software for functionality.